Plan the whole journey
Discuss pickup, access, waiting time, assistance at the destination and the return arrangement.

Make appointments, activities and community connections part of your support planning. My Remarkable Care discusses travel assistance around your access needs, preferences and the purpose of each journey.
Get startedChoose a provider whose approach gives you room to explain your goals, understand the proposed support and stay involved in decisions. With My Remarkable Care, the conversation starts with the person receiving support.
Discuss pickup, access, waiting time, assistance at the destination and the return arrangement.
Understand the proposed transport and worker-support costs and check the arrangement against your plan.
Bring your knowledge of the person’s routines and preferences. With their consent, we discuss how you can be involved while their choices remain central.
Outline the requested support, participant goals and relevant instructions. We assess service suitability and confirm the practical next steps before support is agreed.
Prefer to talk? Call 0403 157 562. Service suitability, local availability and funding arrangements are confirmed individually.
A journey is part of a wider goal: attending a regular activity, seeing someone important or getting to an appointment. We discuss the assistance needed from pickup through to the return trip, including accessibility, timing and what happens at the destination. Clear discussion of worker assistance, travel charges and the relevant funding arrangements helps you decide whether the proposed support is suitable.
Worker time, transport charges, tolls, parking and personal travel costs can differ. Recurring transport funding is not the same as support worker assistance. Request a written cost explanation and check the relevant plan arrangements.
Explain your location, preferred times and what you want the support to help you do. We’ll discuss the request, confirm what can be offered and agree on costs and communication before a service starts.
Tell the team what assistance is needed at the destination. Waiting and accompaniment must be discussed and included in the agreed arrangement.
Tell us your suburb or postcode and the tasks required. We confirm availability, suitability and the proposed schedule before agreeing to support.
Ask for a written explanation of rates, the proposed visit pattern and any additional charges. Check the arrangement against your plan and available funding.
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