Privacy Policy

My Remarkable Care (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information through our website [Insert Website Address], our related digital platforms, and in delivering NDIS supports to you.

Purpose

The purpose of this policy is to inform you about:

• What types of personal information we collect and why
• How we collect and use that information
• How we keep your information secure
• Your rights regarding access, correction, and complaints

Information We Collect

We may collect the following types of personal information:

• Identity details: your name, date of birth, and, where relevant, your business name, position title, and ABN (for example, if you are a support coordinator, plan manager, or contractor we work with).
• Contact details: email address, phone number, and postal address.
• NDIS and support information: details relating to your NDIS plan, funded supports, plan nominee or guardian, and, where you are a support coordinator, plan manager, or other provider we work with, your organisation’s registration details.
• Health and disability information: information about your disability, health, and support needs, including behaviour support plans and any regulated restrictive practices authorised for use in your supports, where directly relevant to the supports we provide to you.
• Payment and billing information: collected in connection with the delivery and billing of your NDIS supports.
• Website usage information: including IP address, browser type, and pages visited (collected via cookies and analytics tools).
• Communications: emails, enquiries, and information submitted through contact forms or surveys.

We do not collect sensitive information, including health information, unless it is directly relevant to the supports we provide to you and you have given your explicit consent, or the law otherwise permits or requires us to collect it.

How We Collect Information

We collect personal information in several ways, including:

• When you complete forms or contact us through our website
• When you make a referral or enquiry about our supports
• When you receive supports from us, or we coordinate supports with your other providers
• When you subscribe to our newsletter
• When you communicate with us by email, phone, or social media
• Through third-party platforms used for service delivery, scheduling, or billing

We use your personal information for the following purposes:

How We Use Your Information

• To respond to your enquiries and provide NDIS supports
• To process payments and manage your service agreement
• To send you relevant updates and newsletters
• To improve our website, services, and customer experience
• To comply with legal obligations, including our reporting obligations to the NDIS Quality and Safeguards Commission, or to resolve disputes

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Disclosure of Personal Information

We may disclose your information to:

• Employees and contractors of My Remarkable Care who need access to perform their duties
• Other providers involved in your supports, such as your specialist behaviour support provider, with your consent or where necessary to deliver safe and coordinated care
• The NDIS Quality and Safeguards Commission and the National Disability Insurance Agency (NDIA), where required for reporting or regulatory purposes
• Regulatory authorities where required by law

We ensure that all third-party providers comply with privacy and data protection standards consistent with the APPs.

Storage and Security

Your personal information is stored securely using password-protected systems and cloud-based services hosted in Australia and overseas.

We implement reasonable physical, electronic, and administrative safeguards to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

If your data is stored outside Australia, we take reasonable steps to ensure that the recipient country has adequate privacy protections.

Cookies and Website Analytics

Our website uses cookies to enhance your experience and to track website performance. Cookies collect anonymous data such as browser type, pages viewed, and time spent on the site. You can disable cookies in your browser settings, but this may affect website functionality.

We also use analytics tools such as Google Analytics to understand website traffic and usage patterns.

Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information

Requests should be made in writing to the Privacy Officer (see contact details below). We will respond within a reasonable timeframe in accordance with the Privacy Act.

Links to Other Websites

Our website may contain links to external sites. My Remarkable Care is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. The updated policy will be published on our website with the revised date.

Contact Us

For all privacy-related enquiries, please contact:

Privacy Officer, My Remarkable Care

Email: admin@myremarkablecare.com.au

Website: www.myremarkablecare.com.au

If you are not satisfied with our response, you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or www.ndiscommission.gov.au, or the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or www.oaic.gov.au.