What is support coordination for?
Support coordination can help you understand your plan, consider provider options and connect with community or mainstream services. It also aims to build your confidence in managing supports. It is different from plan management, which focuses on funding administration. Ask your coordinator to explain the work they propose and how it relates to the support coordination funded in your plan.
Bring a snapshot of your current week
List the providers you currently use, their contact details and your usual visits. Mark any gaps or services that overlap. Include appointments, work, study or family commitments that affect your availability. This practical picture can reveal why a proposed service would not fit, even if it looks suitable on paper. You can bring a support person if you want assistance communicating.
Explain your priorities in your own words
Start with the change that matters most to you. You may want more reliable support, better communication or help finding a suitable service. Describe what happens now and what you would prefer instead. If several issues need attention, ask which will be addressed first and why. Agree on small next steps with a named person responsible for each action.
Ask about choice, independence and conflicts
Ask how different providers will be presented to you and whether the coordinator has any relationship with organisations they recommend. Request alternatives when you want to compare options. Explain which decisions you want to make yourself and where you want assistance. A clear record of your preferences helps keep conversations focused on your choices, including if you later decide to change providers.
Set a communication and review plan
Agree how often you will hear from the coordinator and how to contact them between meetings. Ask how their time and charges will be recorded. Set a practical review point to check completed actions and unresolved issues. A brief action list is easier to use than a long meeting summary that does not tell you what happens next.
Discuss local service availability
Include your Melbourne suburb, preferred communication method and main priorities when contacting My Remarkable Care about support coordination. Ask the team to confirm suitability and availability. If your main concern is invoices or budget statements, our plan management comparison may help you prepare a more specific enquiry. Support coordination funding and local service options need to be checked for your circumstances.
Talk with My Remarkable Care about your priorities.
Bring your plan questions and priorities to a support coordination enquiry. Your choices of providers and the decisions you want to make guide the discussion.
Discuss a support enquiry or make a referral with consent. We confirm suitability and availability before agreeing to services.
Common questions.
Should I bring my NDIS plan?
The relevant plan details can help explain funded supports. Ask what information is needed and how it will be kept secure before sharing documents.
Can someone attend with me?
You can discuss having a trusted person support your communication and decision-making. Make clear what information you consent to share.
Will the coordinator decide which providers I use?
The role should support informed decisions. Ask for options, explanations and time to choose rather than feeling pressured to agree.
Official resources.
General information to help you prepare. Individual needs, the relevant plan or assessment, current funding rules and confirmed provider arrangements determine what support you can use.
